Privacy Policy
Last Updated: November 6, 2024
1. Introduction
This Privacy Policy describes how SendEgg ("we," "our," "us," or "SendEgg"), accessible at sendegg.com, collects, uses, and discloses your personal information when you use our email automation platform (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information Collection
2.1 Google User Data
Our Service uses Google Sign-In and requires access to specific Google services. When you connect your Google account, we request the following permissions:
a) Gmail API access to send and monitor emails
b) Basic profile information (email address, name, profile picture)
c) Access to send emails on your behalf d) Access to monitor email responses and engagement
We use and store Google user data strictly for the following purposes:
a) Authentication and account creation
b) Sending automated emails through your Gmail account
c) Tracking email responses and engagement
d) Displaying your profile information within our Service
Our use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements: https://developers.google.com/terms/api-services-user-data-policy#additional_requirements_for_specific_api_scopes
We do not:
a) Sell Google user data
b) Use Google user data for advertising
c) Share Google user data with third parties except for authorized service providers
d) Store the content of email replies
2.1 Account Information
When you register for our Service using Google Sign-In, we collect certain information from your Google account. This information includes your email address, profile name, and profile image. We also receive access tokens necessary to facilitate the Service's integration with Google's API services.
2.2 Payment Information
We use Stripe as our payment processor and do not directly collect or store your payment information. When you make a purchase, you provide your payment information directly to Stripe, which is subject to Stripe's privacy policy and terms of service.
2.3 Email Campaign Data
In the course of providing our Service, we collect and process information related to your email campaigns. This includes recipient email addresses, campaign content, and engagement metrics such as email opens and link clicks. We track whether recipients have replied to emails but do not store the content of these replies.
2.4 Automatically Collected Information
When you access or use our Service, we automatically collect certain information about your device and usage. This information includes log data, cookies, local storage data, and session storage data. We may also use tracking pixels to measure email campaign engagement.
3. Use of Information
We use the collected information for the following purposes:
3.1 Service Operation
We use your information to operate, maintain, and provide you with all the features of our Service, including email campaign management and performance tracking.
3.2 Authentication and Security
Your information is used to authenticate your identity, protect against unauthorized access, and maintain the security of our Service.
3.3 Service Improvement
We analyze usage patterns and preferences to improve our Service's functionality and user experience.
4. Data Storage and Security
4.1 Data Storage
We store your information on secure servers located in the United States, operated by established cloud service providers. We implement standard encryption protocols to protect your data in transit and at rest.
4.2 Retention Period
We retain your information for as long as your account remains active or as needed to provide you with our Service. Upon receiving a deletion request, we will de-identify your personal information while maintaining anonymized data for analytical purposes.
5. Information Sharing and Disclosure
5.1 Google User Data
We treat Google user data with the utmost care and confidentiality. We only share Google user data in the following limited circumstances:
a) With Google services necessary for the operation of our Service b) With our authorized service providers who assist in operating our Service, subject to confidentiality obligations c) When required by law or valid legal process
5.2 Third-Party Service Providers
We share information with third-party service providers only as necessary to provide our Service. These providers include:
a) Google, for authentication and email services b) Stripe, for payment processing
5.3 Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request.
6. Your Rights and Choices
You have certain rights regarding your personal information, including:
a) The right to access your personal information b) The right to request deletion of your information c) The right to export your data d) The right to opt out of marketing communications
To exercise these rights, please contact us at support@sendegg.com.
7. Cookies and Tracking Technologies
Our Service uses cookies and similar tracking technologies to maintain functionality and improve user experience. These technologies include:
a) Essential cookies for basic platform functionality b) Performance cookies for service optimization c) Local storage for user preferences d) Session storage for temporary data
8. International Data Transfers
Our Services are hosted in the United States. If you access our Service from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States.
9. Marketing Communications
By creating an account, you consent to receive marketing communications from us. You may opt out of marketing communications at any time by:
a) Using the unsubscribe link in our emails b) Contacting us at support@sendegg.com
10. Team Features
Our Service includes team collaboration features. When you use these features:
a) Team members may access shared campaign data b) Account owners control team member access c) Team activity is logged for security purposes
11. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. We will notify you of any material changes by email or through our Service. Your continued use of the Service after such modifications constitutes your acknowledgment of the modified Privacy Policy.
12. Contact Information
If you have any questions about this Privacy Policy or our practices, please contact us at:
Email: support@sendegg.com
13. Google API Access and Control
13.1 Scope of Access
Our Service accesses Google APIs for the following purposes:
a) Authentication using Google Sign-In b) Sending emails through Gmail API c) Monitoring email engagement and responses d) Accessing basic profile information
13.2 Data Usage Limitations
We adhere to the Google API Services User Data Policy, including:
a) Only requesting necessary API scopes b) Processing data only for authorized purposes c) Maintaining data confidentiality d) Providing clear disclosure of data access and usage
13.3 Revoking Access
You can revoke SendEgg's access to your Google account at any time by:
a) Visiting Google Security Settings (https://myaccount.google.com/security) b) Removing SendEgg from your connected applications c) Contacting our support team for assistance
14. Email Marketing Compliance
Users of our Service must comply with all applicable email marketing laws and regulations. This includes:
a) Maintaining current, permission-based email lists b) Honoring all unsubscribe requests promptly c) Including valid physical address information in marketing emails d) Providing clear and conspicuous disclosure of commercial content