Terms of Service
Last Updated: November 16, 2024
1. Introduction
These Terms of Service ("Terms") govern your access to and use of SendEgg's services, including our website (sendegg.com), Chrome extension, and email automation platform (collectively, the "Service"). Please read these Terms carefully before using the Service.
By using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.
2. Definitions
"SendEgg" ("we," "our," or "us") refers to SendEgg and its parent, subsidiaries, and affiliated companies.
"User" ("you" or "your") refers to any individual or entity using the Service.
"Content" refers to any information, data, text, or materials created, uploaded, or stored through the Service.
"Chrome Extension" refers to the SendEgg browser extension for Google Chrome.
3. Account Registration and Security
3.1 Google Account Requirements. The Service requires a Google account for authentication and access to Gmail services. You must provide accurate and complete information when connecting your Google account. You are responsible for maintaining the security of your Google account credentials.
3.2 Account Security. You are responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account. You may not share your account credentials with third parties.
4. Service Description and Limitations
4.1 Email Automation Services. The Service provides email automation and mail merge capabilities through Gmail. We do not guarantee uninterrupted or error-free service. Service features may be modified, updated, or discontinued at our discretion.
4.2 Chrome Extension. The extension requires permissions to read and modify Gmail webpage content. The extension may store email drafts and templates you create. You acknowledge that the extension interacts with and modifies the Gmail interface.
4.3 Usage Limitations. You may not exceed any usage limits specified in your subscription plan. We reserve the right to impose usage restrictions to maintain service quality. Bulk email sending must comply with all applicable laws and Gmail's policies.
5. Subscription and Payments
5.1 Trial Period. New users are eligible for a 7-day trial period of the Service. Trial access includes all features of the Pro Plan. Payment information may be required to start the trial. If payment information is provided, your selected plan will automatically begin after the trial ends unless cancelled. You may cancel your trial at any time before it ends to prevent charges.
5.2 Subscription Plans. The Pro Plan is priced at $39 per month with annual billing, or $49 per month with monthly billing. All subscriptions are subject to applicable taxes. We reserve the right to modify prices upon notice to users.
5.3 Payment Terms. Payments are processed through Stripe. Subscriptions automatically renew unless cancelled prior to the renewal date. No refunds will be provided for partial month usage. Failed payments may result in immediate service suspension.
6. Acceptable Use
6.1 Compliance Requirements. Users must comply with all applicable laws and regulations, Google's API Services User Data Policy, and respect email recipients' rights and privacy.
6.2 Prohibited Activities. The Service may not be used to: (a) send spam or unsolicited commercial messages; (b) harass, abuse, or harm others; (c) distribute malware or harmful code; (d) impersonate others or provide false information; (e) violate intellectual property rights; or (f) attempt to gain unauthorized access to the Service.
7. User Content
7.1 Content Ownership. Users retain ownership of their content. Users grant SendEgg a license to store and process their content to provide the Service. Users are responsible for maintaining backups of their content.
7.2 Content Restrictions. User content must not: (a) violate any laws or regulations; (b) infringe on others' rights; (c) contain harmful or malicious code; or (d) include sensitive personal information without proper authorization.
8. Privacy and Data Security
8.1 Data Processing. We process your data as described in our Privacy Policy. We implement reasonable security measures to protect your data. We do not sell your Google user data or use it for advertising.
8.2 Data Retention. We retain your data as long as your account is active. You may request data deletion as specified in our Privacy Policy. We may retain anonymized data after account deletion.
9. Termination
9.1 Account Termination by User. Users may terminate their accounts at any time. Termination does not relieve payment obligations. Users are responsible for exporting their data before termination.
9.2 Account Termination by SendEgg. We may terminate or suspend your account for: (a) violation of these Terms; (b) excessive or abusive usage; (c) failed payments or expired trials; (d) providing false information; (e) security concerns or unauthorized access; (f) violation of Google's policies; or (g) extended period of inactivity.
10. Intellectual Property
10.1 SendEgg IP Rights. The Service, including all software and content, is owned by SendEgg. Users may not copy, modify, or create derivative works of the Service. Our trademarks and branding may not be used without permission.
10.2 Feedback. We welcome feedback on the Service. Any feedback provided may be used without restriction or compensation.
11. Disclaimers and Limitations
11.1 Service Warranty. The Service is provided "as is" without warranties. We do not guarantee specific results from using the Service. We are not responsible for email delivery or recipient responses.
11.2 Limitation of Liability. We are not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount paid for the Service. We are not responsible for third-party services or content.
12. Changes to Terms
We may modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of the Service constitutes acceptance of changes. Material changes will be notified via email.
13. General Provisions
13.1 Governing Law. These Terms are governed by the laws of [Your Jurisdiction]. Any disputes will be resolved in [Your Jurisdiction].
13.2 Severability. If any provision is found invalid, other provisions remain in effect. Invalid provisions will be replaced with valid ones of similar intent.
13.3 Entire Agreement. These Terms constitute the entire agreement between you and SendEgg. They supersede any prior agreements or understandings.
14. Contact Information
For questions about these Terms, please contact us at support@sendegg.com.
15. Chrome Extension Specific Terms
15.1 Extension Permissions. The Chrome Extension requires and you grant permission to read and modify webpage content on Gmail, access and store email drafts and templates, and modify the Gmail interface to provide Service functionality.
15.2 Extension Usage. The extension must be used only with Gmail. We are not responsible for conflicts with other extensions. Extension features may be modified or discontinued. Users may not reverse engineer or modify the extension.
15.3 Data Collection. The extension collects only data necessary for Service functionality. Email drafts and templates are stored securely. No analytics or tracking beyond Service requirements is performed. Data collection adheres to our Privacy Policy.